Posted: Tue Jun 08, 2004 6:06 am Post subject: ITIL for Dummies
My organization is interested in getting a brief overview on ITIL for its leadership--sort of an "ITIL for Dummies." We are in the Washington DC area. Does anyone know of an organization who would have the expertise to provide this? This could be structured as a one-time meeting or as a preliminary contact for a potential business opportunity.
Posted: Tue Jun 08, 2004 6:22 am Post subject: How deep?
Hi. I was actually mulling the possibility of sitting down and writing something like ITIL for dummies. At least for me it sounds like a great idea at the time. I still have it in my head, taunting me. But I can't start to do anything yet until I've finished my MBA. Tell me, how deep is this ITIL training you're looking for?
OK... this a user portal... a community... let's do it together!
With a little input from enough people we can build the definitive guide for ITIL, written in everyday simple language. It just takes that bit of effort.
We have created a special 'open' website for the project: www.itlibrary.org By 'open' I mean that EVERYONE can edit it freely and easily. Simply go there and input definitions, explanation, etc. The technology and approach is actually called 'wiki', and it's easy:
a) To edit a page just click 'Edit this Page'. Click 'Done' when you have finished and the new page is saved.
b) New pages? You will see some terms had a '?' next to them. Click on this and a brand new page will open for you to populate with the description.
c) To create a totally new page, simply insert underscore (_) at the start and end of the phrase and between the words in it, on an existing page. A question mark will appear as above.
That's all there is to it.
One last thing: if you contribute you are very welcome to add your name to the list of contributors. Equally, you can add your own page from there to tell the ITIL community who you are, if you wish to.
So.... if you have knowledge on ITIL... please help out here. Let's create something really useful and worthwhile!
Joined: Jan 11, 2005 Posts: 3 Location: Melbourne, Australia
Posted: Wed Jan 12, 2005 12:32 pm Post subject:
Is it worthwhile putting up some generic flowcharts for the internals of each process and the interaction of them? It would be easy enough to put some together, but I'm curious whether the site is intended to have things like graphics on it.
Regards, _________________ Damian Driessen
-- Endpoint Consulting P/L
-- IT Strategy, IT Governance and ITIL process consulting
-- Email ddriessen @ endpoint DOT com DOT au
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