Posted: Thu Oct 26, 2006 10:13 pm Post subject: ISO 20000 and ISO 9000
I am implementing ISO 20000 for my employer. This organisation is already iso9000 certified.
ISO 20000 has a part called 'management system' where it details about management responsibility and a PDCA cycle.
ISO 9000 already has a QMS and a management responsibility module.
Pls give me your thoughts on how to integrate both and putting together a comprehensive management system
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