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ITIL :: View topic - What kind of script modification trigger a new RFC?
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What kind of script modification trigger a new RFC?

 
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ueuniverse
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Joined: Jul 14, 2006
Posts: 9

PostPosted: Tue Nov 07, 2006 6:29 am    Post subject: What kind of script modification trigger a new RFC? Reply with quote

Will a new RFC be required if in order to correct the formatting problem, which does not affect the logic of the script in any way for an approved change.

Thanks,
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Ziad
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Joined: Sep 27, 2006
Posts: 91

PostPosted: Tue Nov 07, 2006 4:07 pm    Post subject: Reply with quote

By Definition, if the script is a document stored and maintained in the CMDB, and the modification will incur a change into any of its attribute (like "version" for example), then it is considered a change (most probably a pre-approved one in which case an RFC is submitted for information and for recording purposes, not for approval).

Cheers,
Z!
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Thu Nov 23, 2006 8:36 pm    Post subject: Reply with quote

I would be more than wary around script changes - given the problems that can be caused by 'reserved' words in programming languages I treat all script changes as Basic changes. These need serious consideration, not just a quick read for information

Regards

Ed
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peppermint
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Joined: Oct 20, 2006
Posts: 31
Location: Ireland

PostPosted: Thu Nov 23, 2006 8:55 pm    Post subject: Reply with quote

I'd definitely agree that it should be a change, and you have to assess the risk going with it. Nevertheless, I wouldn't bother putting in RFC about script formatting changes on a test system.

pep
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Fri Nov 24, 2006 12:25 am    Post subject: Reply with quote

pep

I agree, unless your client wishes to keep control of the Test Environment, as one of mine does. In this case, we treat their Test Environment as we do their Live - Any Change requires an RFC.

Regards

Ed
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