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ITIL :: View topic - Multiple ITIL Positions in Houston, TX
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Multiple ITIL Positions in Houston, TX

 
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MetroMan
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Joined: Jan 17, 2005
Posts: 2

PostPosted: Tue Jan 18, 2005 10:51 am    Post subject: Multiple ITIL Positions in Houston, TX Reply with quote

The Server support specialist knowledge domain covers all elements which directly related to Server and Storage (technical and organizational) as agreed upon in the services towards customer. The Server support specialist operates global (for File & Print servers and storage) or per region (for other servers) and in direct relation with the on-site service provider. The main role is: incident or problem driver/analyst (fixing Server and storage related problems).

Performance indicators and responsibilities
- Up-to-date knowledge level (with respect to services and supported products)- responsiveness (towards customer and colleagues) - contribution to improvement of services- enlargement of knowledge (in contribution to the services) - committed to global agreed way of work and agreed services- wakeful on additional or non agreed services- flexibility on employability in projects

Minimum Requirements
Technical degree (could vary per region)
3 or more years of support experience within this function
CSDM / ITIL essentials certified
Skilled with Databases and report tools
Good social capabilities
Customer/service driven
Team- and knowledge worker
Specialized in Server and Storage (products, and relevant elements)
Microsoft MSCA certified (MCSE is preferred)
Experience with remote services
Perfect Conversational skills in English and local language
Working structured and accurate


Able working outside office hours (occasionally) and on standby duty (if applicable)
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MetroMan
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PostPosted: Tue Jan 18, 2005 10:55 am    Post subject: Multiple ITIL Positions in Houston, Tx (continued) Reply with quote

Interested candidates should submit resumes via Word doc attachment to oas@metropersonnel.com ASAP.
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