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ITIL :: View topic - CMDB Policies
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CMDB Policies

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Joined: Sep 22, 2006
Posts: 9
Location: Plymouth, UK

PostPosted: Wed Dec 06, 2006 7:34 pm    Post subject: CMDB Policies Reply with quote


I need to create a policy for CM and use of the CMDB. Does anyone have any pointers on this, I`m not quite sure where to start!


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Senior Itiler

Joined: Aug 11, 2006
Posts: 262
Location: Netherlands

PostPosted: Wed Dec 06, 2006 8:42 pm    Post subject: Reply with quote

Hi Matt,

Have you already gone through the first steps of config:
1. determine scope of cmdb
2. determine depth of cmdb (config. items)
3. determine atributes of items
4. determine relationships between items.

While doing this, you should "somehow" run into the question of who will benefit from your cmdb, and what it costs to maintain it. Also, decide whether you want cmdb updates to be done centrally or decentralized, as this will influence the design of your process. Your management will most likely have a standpoint on this matter that you have to take into account.

Hope this helps,

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Senior Itiler

Joined: Sep 16, 2006
Posts: 3584
Location: London, UK

PostPosted: Wed Dec 06, 2006 9:32 pm    Post subject: Reply with quote


Remember that Configuration Management is related to Change and Release

In my opinion, the 3 go together like a Full English Breakfast . As such, if you do all 3, the combined objective of the three is

1 - to know what IT assets you have and control them (Config)
2 - manage any work done to the IT assets so the impact of any work is minimized (Change)
3 - when there is to be work on the IT assets, it is done in a planned well thoughtout manner. (release)
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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