Posted: Wed Dec 13, 2006 3:34 pm Post subject: Service Managment Plan
I have to develop a Service management plan and a service improvement plan - which are part the ISO20k standard. Clause 4 of the PDCA cycle.
Could you pls give me your thoughts of what is necessary to be a part of the plan?
A typical way to start up with the Service Improvement Plan (SIP) is to formalise the processes most likely already existing in your organization: I would imagine you're constantly receiving feedback on the ITIL processes implemented, all you have to do is that you have to give rules for providing, assessing and implementing this feedback. You're not too late to do this for 2007, I think it's easier if you follow a calendar year with the PDCA cycle. So what you can do is, you look around what emails, etc. you got in the previous months with suggestions for improvements and assess which ones do you want to implement and how (Plan). In the meantime you set down the rules in a doc and this is how you manage your SIP.
I hope this helped,
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