Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: P8873
New Today: 54
New Yesterday: 73
Overall: 140028

People Online:
Visitors: 67
Members: 0
Total: 67

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - What are the stages of a Change
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

What are the stages of a Change
Goto page 1, 2, 3, 4  Next
 
Post new topic   This topic is locked: you cannot edit posts or make replies.    ITIL Forum Index -> Change Management
View previous topic :: View next topic  
Author Message
Frenzy
Newbie
Newbie


Joined: Dec 21, 2006
Posts: 3

PostPosted: Thu Dec 21, 2006 8:20 pm    Post subject: What are the stages of a Change Reply with quote

Hi All,

I am trying to implement Change Management at my company. I am not sure about how many stage i need to have in Change Management and in what order. The stages i thought that i need are
[list=]Requested[/list]
[list=]Approved[/list]
[list=]Implemented[/list]
[list=]Scheduled[/list]

If I have approval at multiple stages, i.e, during scheduling, implementing etc, then how do i set the stage, or should i be having only one approval for a change.

What other stages i might be needing. Can someone give me some detials on this.

Thanks
-Frenzy-[/list][/list]
Back to top
View user's profile
Ed
Senior Itiler


Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Thu Dec 21, 2006 9:08 pm    Post subject: Reply with quote

Hi Frenzy

Don't forget to add Review at the end!

Changes do not go smoothly all the time, and you need to be able to learn from errors / accidents.

This is all part of Continous Improvement.

I only have three areas of sign-off

At the RFC stage (Business case)

at the Implementation stage,

and at the Review stage

The only common people in these are the Implementer and the Change Team who sign at all stages.

As far as the order goes - I would say the following:-

Requested
Scheduled (added to Forward Schedule of Change)
Approved
Implemented
Reviewed

Regards

Ed
Back to top
View user's profile
Frenzy
Newbie
Newbie


Joined: Dec 21, 2006
Posts: 3

PostPosted: Thu Dec 21, 2006 9:44 pm    Post subject: Reply with quote

Thanks Ed,

Does 'Implemented' mean that the change work is over and that it has to be tested or does it mean that it is tested already. If it the former, does it mean that i need to have two more stages called testing and completed.

-Frenzy-
Back to top
View user's profile
Ed
Senior Itiler


Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Thu Dec 21, 2006 10:12 pm    Post subject: Reply with quote

Hi Frenzy

Implemented means 'put live in production'

you could add them, but I missed them out as they are part of Building / Testing the change not part of the Change Management .

I can send you a full, but simplified flowchart that shows it all if you wish!

There are in fact something like 20 steps in all, if you want to go to individual steps like testing (without any iterative steps counted more than once)

I am sure that I could probably get it up to 60 or 70 with a typical change.

Regards

Ed
Back to top
View user's profile
Frenzy
Newbie
Newbie


Joined: Dec 21, 2006
Posts: 3

PostPosted: Thu Dec 21, 2006 10:23 pm    Post subject: Reply with quote

hi Ed,

Thanks. Can you send me the flowchart. My id is shanmugampl@gmail.com

-Frenzy-
Back to top
View user's profile
Ed
Senior Itiler


Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Thu Dec 21, 2006 10:28 pm    Post subject: Reply with quote

Hi Frenzy

Flowchart is on it's way - feel free to use or adapt as you see fit

Regards

Ed
Back to top
View user's profile
khattab
Newbie
Newbie


Joined: Jan 14, 2005
Posts: 2
Location: Riyadh - Saudi Arabia

PostPosted: Mon Jan 29, 2007 4:12 pm    Post subject: Reply with quote

Hi Ed & Frenzy

In my company we go through another steps

RFC
Approvals
Design
Develop
Test
Implement
post implementaion review

At the same I will be glade if you can send me the chart to my email
ahmad.khattab@gmail.com
_________________
Regards

Ahmed Khattab
Back to top
View user's profile Send e-mail Yahoo Messenger MSN Messenger
SimonTalks
Newbie
Newbie


Joined: Feb 01, 2007
Posts: 4
Location: Sheffield, UK

PostPosted: Fri Feb 02, 2007 12:31 am    Post subject: Reply with quote

Ed wrote:
Hi Frenzy

Flowchart is on it's way - feel free to use or adapt as you see fit

Regards

Ed


Hi Ed,

Could you send me your flow so I can compare and discuss against mine?
_________________
Simon.
Back to top
View user's profile Send e-mail MSN Messenger
dukie
Newbie
Newbie


Joined: Feb 01, 2007
Posts: 3

PostPosted: Fri Feb 02, 2007 2:51 am    Post subject: Change Management Reply with quote

Ed,

Can you send me a copy of your flowcharts too? I work at a university and we are implementing change management and your information will be really helpful.

email: coreyllyon@gmail.com

Thanks!
Back to top
View user's profile Send e-mail
dsemeniuk
Itiler


Joined: Feb 06, 2007
Posts: 41

PostPosted: Wed Feb 07, 2007 6:00 am    Post subject: Reply with quote

I would love to get the flow chart as well and compare as to what we have implemented for our change management process.

We currently use this:

Requested - initial submission to change management
Accepted - RFC has been correctly filled out and understood
Reviewing - RFC is currently being reviewed
Waiting - RFC is on hold or waiting due to more info being requested
Approved/Denied - RFC has been approved or denied
Scheduled - RFC has been authorized to be implemented at stated date
Implemented - RFC has been implemented
Completed - RFC has gone through PIR


One question is what if the you needed to roll back the change, didn't go as planned, what status do people then use or process to indicate that RFC failed?

Thanks.
Back to top
View user's profile
Fredizz
Newbie
Newbie


Joined: Sep 22, 2006
Posts: 11

PostPosted: Thu Feb 08, 2007 3:00 am    Post subject: Reply with quote

Hi Ed

Could you also send me the flowchart as I'll be curious to compare it with my organisation?
My email: fgenevrier@gmail.com

Kind regards.
Back to top
View user's profile
ARoll
Senior Itiler


Joined: Apr 10, 2006
Posts: 86
Location: Boise Idaho

PostPosted: Thu Feb 08, 2007 3:19 am    Post subject: Reply with quote

ok i'll jump on the flow chart wagon wall158218@yahoo.com

Our stages current state are:

Requested / Accepted
Planned / Approved to Build
Ready to Deploy / Approved to Deploy
Completed
Closed

On-Hold
Pre-Approved (Has UI Rule sets to be able to select within tool customizations).
Back to top
View user's profile Send e-mail AIM Address Yahoo Messenger
SimonTalks
Newbie
Newbie


Joined: Feb 01, 2007
Posts: 4
Location: Sheffield, UK

PostPosted: Thu Feb 08, 2007 7:16 pm    Post subject: Reply with quote

We have a few more:

Submitted
Accepted
Deferred
Furher Info
Planned
Approved
Built
In Test
Scheduled
Implemented
Reviewed
Cleared
Rejected
Backed Out
Completed

Overkill?
_________________
Simon.
Back to top
View user's profile Send e-mail MSN Messenger
DanA
Itiler


Joined: Feb 12, 2007
Posts: 27
Location: Minneapolis, MN, USA

PostPosted: Mon Feb 19, 2007 4:11 am    Post subject: Reply with quote

dsemeniuk wrote:

One question is what if the you needed to roll back the change, didn't go as planned, what status do people then use or process to indicate that RFC failed?
Thanks.


We would close those changes as unsuccessful or backed out. The PIR would look at what was learned.
Back to top
View user's profile
AmarKhanna
Newbie
Newbie


Joined: Sep 22, 2006
Posts: 3
Location: India

PostPosted: Mon Feb 19, 2007 9:31 pm    Post subject: Successfull/Failed Change Reply with quote

Once the Planned Activity is completed. It needs to be closed with any one of the following Options (Depending on: Successfull/Failed Change)

Implemented as per request
Implemented but exceeded planned duration
Implemented but caused later incident(s)
Backed-out as change did not work
Backed-out as exceeded planned duration
Back to top
View user's profile AIM Address Yahoo Messenger MSN Messenger
Display posts from previous:   
Post new topic   This topic is locked: you cannot edit posts or make replies.    ITIL Forum Index -> Change Management All times are GMT + 10 Hours
Goto page 1, 2, 3, 4  Next
Page 1 of 4

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.