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ITIL :: View topic - "Distributed" CMDB and human factor
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"Distributed" CMDB and human factor

 
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matrejekm
Itiler


Joined: May 11, 2006
Posts: 32

PostPosted: Thu Jan 04, 2007 10:45 pm    Post subject: "Distributed" CMDB and human factor Reply with quote

Hello Itilers,

I am in a strange situation now.
I was hired to design and build a CMDB for an IT organisation.

After analysing I found out the org already has something I can call a distributed CMDB.
They are using several systems to track server applications data (both technical and organisational data), server infrastructure and documentation.
It seems it is not working only because there are no maintanance processes around it - the rest seems to be ok.

Have you faced such a sitatution? Strange for me is that these tools are used by over hundred people and they are discovering the wheel all the time. AND THEY ARE AWARE OF IT AND AGREE ON SUCH SITUATION! Sad but true.
I would be glad to hear this is the only one org in the world ;-(

regards,
Mariusz M.
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King
Newbie
Newbie


Joined: Oct 19, 2006
Posts: 14

PostPosted: Fri Jan 05, 2007 8:36 am    Post subject: Re: "Distributed" CMDB and human factor Reply with quote

Hi,

matrejekm wrote:
They are using several systems to track server applications data (both technical and organisational data), server infrastructure and documentation.


I have been appointed as configuration manager in our company three month ago. I have found a similar situation : we have several tracking systems and inventory systems. We have also a lot of partial CI databases. A lot of people here are happy with this, but we know (or we hope so !) that we could do much better by building a Configuration Process in order to increase the accuracy and availability of the information. That's what we aim to do !

matrejekm wrote:
It seems it is not working only because there are no maintanance processes around it - the rest seems to be ok.


What is not working ? You say, everyone agrees with the situation ... Why do they need your help ? Shocked

I hope this information can be useful, even if I still a beginner Wink
Fab.
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matrejekm
Itiler


Joined: May 11, 2006
Posts: 32

PostPosted: Fri Jan 05, 2007 5:59 pm    Post subject: Reply with quote

Hi King,

I think accurracy of all data is about 40% what is very low and
simply don't allow to perform even simply changes
(part of staff seems to avoid doing changes).
But people around this tools seems to agree on this situation and don't keep data up to date even if they know what is it to change.

These are my 2 challenges - to desing and enforce processes and to bring people back from thinking the current situation is simply a must.

Regards,
Mariusz M.
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Guerino1
Senior Itiler


Joined: Jan 01, 2006
Posts: 500
Location: New Jersey

PostPosted: Fri Jan 05, 2007 9:42 pm    Post subject: Reply with quote

Hello Mariusz,

A couple of things...

First, I'd start by going directly to the person that hired you and asking them exactly what it is that he/she thought was needed, when the search to fill your position started. He/She and others that may have driven this person to hire obviously had a very specific set of pain points in mind that were important enough to hire a dedicated person for. I believe you need to find these pain points, in detail, and start to use them as the foundation for your requirements.

Second, you've been brought in to build a CMDB. You're already fighting a losing battle. You say that they already have a CMDB but everything you've described, above, is not a CMDB. You've described Asset Inventories, Registers, & Repositories. At its core a CMDB can track relationships between anything and everything that is important to the enterprise, not just hardware and software. You might want to reference a number of articles on the forum that specifically talk about the requirements of a CMDB. Even if you do get the ability to build a proper one, which will require a significant number of highly trained, expensive, and dedicated people you then have the problem of solving for how you will get the data into the system and manage its integrity. A huge problem, in and of itself. In order to address this issue, I recommend you start the quest of truly understanding what a real CMDB is. Once you understand this, you will realize that a great deal of what you need, they don't really have. Then you can correlate the true features of a CMDB against the requirements you were hired to solve for and start on a road of setting a strategy that will help you get to where you need to be.

PS: You will not have the resources that it takes to build a truly functional and proper CMDB. Come to this realization early and you'll be much better off because of it.

I hope this helps.

Best Regards,

Frank
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