Posted: Thu Jan 04, 2007 9:42 am Post subject: ITIL Master Qualification...
I passed my foundation exam around six months ago and am thinking of doing the masters at some point in the near future. Can someone clarify what the red and blue book is all about? Also - I had the impression that a person that had completed the master is then qualified to assume any of the ITIL roles within an organisation. Am I correct in that or are there some advantages to doing some of the practitioner level certifications instead.
The Red and Blue books cover Service Delivery and Service Support respectively. The topics covered therefore, are the same as for Foundation, but in much more detail. The emphasis is on the benefits, difficulties, costs involved, implementation steps etc. of each discipline, and the relationships between them.
Te Practitioner level is helpful to actually understand how to do the particular job of Change Manager, Problem Manager etc., but won't particularly give you any advantage once you have the Manager's - its a bit like no-one cares what exams you passed at school when you have a degree! _________________ Liz Gallacher,
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
Assuming the roles is an interesting one. The Certificate provides a statement that the inter-relationships are understood and that through the exam you can articulate how ITIL disciplines can contribute to solving Service Management challenges. As far as expertise in any one discipline is concerned that comes with experience. It has been a matter of argument whether it is easier to pass the Masters with or without experience. What ITIL provides is a common language on which to develop and build robust service delivery & support. Your choice, as to which discipline to follow, may well be based on your technical and job satisfaction preferences. The Support roles are more ‘fix on fail’ where as the Delivery are ‘plan to work’. The key message about ITIL is integrated processes, I have seen failure in ITIL implementation where communication between the process owners is way down the priority list. If you enjoy what you do and get paid for it, it can’t be all bad. I wish you well in whatever direct you choose.
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