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ITIL :: View topic - Definition of Root Cause
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Definition of Root Cause

 
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Curby
Newbie
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Joined: Jan 10, 2007
Posts: 4
PostPosted: Thu Jan 11, 2007 4:15 am    Post subject: Definition of Root Cause Reply with quote
We are revising our problem management documentation. I am looking for a definition of root cause.
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3110
Location: London, UK
PostPosted: Thu Jan 11, 2007 5:23 am    Post subject: Reply with quote
I believe ITIL has a definition for root cause

I think the ITIL Glossary is freely available best-management-practice.com/glossary/ITIL_Glossary.doc
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Curby
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Joined: Jan 10, 2007
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PostPosted: Thu Jan 11, 2007 5:26 am    Post subject: Thank you Reply with quote
That was exactly what I was looking for.

Teresa
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