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ITIL :: View topic - Performance and Workload Management
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Performance and Workload Management

 
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amacdos
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Joined: Nov 04, 2006
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PostPosted: Thu Jan 11, 2007 9:50 pm    Post subject: Performance and Workload Management Reply with quote

Hi ,
I have a question to ask on Capacity Management , is there a sub process called as Performance , Workload , and Demand Management .
I went to search and I can't find much about these processes .

Is it a part of ITIL processes .


Regards
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dboylan
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Joined: Jan 03, 2007
Posts: 189
Location: Redmond, WA

PostPosted: Fri Jan 12, 2007 3:16 am    Post subject: Re: Performance and Workload Management Reply with quote

amacdos wrote:
Hi ,
I have a question to ask on Capacity Management , is there a sub process called as Performance , Workload , and Demand Management .
I went to search and I can't find much about these processes .

Is it a part of ITIL processes .


Regards


Capacity Management has activities for Application Sizing, Demand Management, and Modeling. I believe that your term of Workload would equate to Demand Management and your term of Performance would be the same as ITIL's Modeling.
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Fabien
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Joined: Sep 27, 2005
Posts: 207

PostPosted: Sat Jan 13, 2007 12:08 am    Post subject: Reply with quote

Elements of Capacity Management: PCWARDMC

Performance Management
Capacity DB
Workload Management
Application Sizing
Resource Management
Demand Management
Modeling
Capacity Planning

(From HP's "Winning Formula")
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Fabien Papleux

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Yorkie
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Joined: Dec 21, 2006
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PostPosted: Sat Jan 13, 2007 1:48 am    Post subject: Reply with quote

Hi,
Closely aligned to Performance Management is the iterative Capacity Management activities as defined within ITIL Capacity Management process. Monitoring, Analysing, Tuning and Implementing changes. Performance Management through selective monitoring provides the focus for Tuning infrastructure ( applications for example ) to gain capacity advantage ( defer expenditure by getting more capability out of the infrastructure.

Demand Management is another way to gain capacity advantage, by moving workloads to smooth demand on the system. Charging for use during peak times for example, or changing/moderating customer behaviour.

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amacdos
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Joined: Nov 04, 2006
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PostPosted: Sat Jan 13, 2007 4:48 pm    Post subject: Any reference Reply with quote

Hi there ,
As you guys are saying that Performance ,and Workload is part of Capacity Management is there any reference , that I can find .
I search throught the OGC book . It doesn't seems to be any information on these processes .
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dboylan
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Joined: Jan 03, 2007
Posts: 189
Location: Redmond, WA

PostPosted: Sun Jan 14, 2007 10:24 am    Post subject: Re: Any reference Reply with quote

amacdos wrote:
Hi there ,
As you guys are saying that Performance ,and Workload is part of Capacity Management is there any reference , that I can find .
I search throught the OGC book . It doesn't seems to be any information on these processes .


In chapter 6 of the Service Delivery book, refer to section 6.3.7 for Modeling and section 6.3.8 Application Sizing.

If these sections do not cover what you need to know, perhaps we could help you better if you defined the terms "Performance" and "Workload".
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amacdos
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PostPosted: Sun Jan 14, 2007 2:57 pm    Post subject: Reply with quote

Thanks Dboylan,
I was just curious , because my customer was quite sure there are these two processess . I did a research ,and couldn't find anything . Maybe terms could have changed with Modelling and Application Sizing .

What are really these processes , if you are able to brief me , because i am still new in ITIL .
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Fabien
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Joined: Sep 27, 2005
Posts: 207

PostPosted: Wed Jan 17, 2007 7:36 am    Post subject: Reply with quote

Wow, now that I look for it, I can't find it. It is referenced in my HP class.

The performance management is the iterative process performed essentially by Resource Management. It includes the infamous Monitoring, Analyzing, Tuning, Implementing.

The workload management subprocess as I remember is a part of Tuning.
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Fabien Papleux

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Red Badge Certified

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