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ITIL :: View topic - Service Tiers
ascollins Newbie Joined: Jan 15, 2007 Posts: 1
Posted: Mon Jan 15, 2007 3:22 pm Post subject: Service Tiers
I have been asked to create a document that details service tiers. Can anyone point me in the right direction to some hints and tips that I should consider?
iandix Newbie Joined: Mar 22, 2017 Posts: 1
Posted: Thu Mar 23, 2017 9:47 am Post subject:
I'm wondering if the Service Manager is responsible for all support tiers or we have different manager for tiers. Thus, if you have 3 tiers of support, you need three managers.
Thank you in advance for your time.
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