Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: FaustoHinc
New Today: 1
New Yesterday: 31
Overall: 231505

People Online:
Visitors: 119
Members: 1
Total: 120 .



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - ITIL Service desk IT Service Providers
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

ITIL Service desk IT Service Providers

Post new topic   Reply to topic    ITIL Forum Index -> The ITIL Service Desk
View previous topic :: View next topic  
Author Message

Joined: Jan 17, 2007
Posts: 1

PostPosted: Thu Jan 18, 2007 1:37 am    Post subject: ITIL Service desk IT Service Providers Reply with quote


We are HP Service providers, we provide Services and support for Various external clients for Installtion/Integration , HP Hardware (like breakfix, part replacement ) and other OS/application related issues.

We are planning to implement ITIL based Service Managment , initially with Servicedesk ,Incident managment & Problem Managment

Can anyone advice an Service Desk tool which is customizable as per the Data required to be captured (like Serial nos. model nos. etc) with Inventory management (for each client, where Asset details and warranty details are captured) , Customer Contact Database and Setup / Installtion details maintained against each Installation / setup made customer wise.

We are currently evaluating HP Servicedesk, Manageengine Servicedesk plus, VersaDev. We have also heard about BMC remedy for IT service providers.

Kindly advice
Back to top
View user's profile
Senior Itiler

Joined: Aug 11, 2006
Posts: 262
Location: Netherlands

PostPosted: Thu Jan 18, 2007 4:21 pm    Post subject: Reply with quote


Remedy is a bit of an exception. It is not so much a service mgt tool, but more of a development platform. It has a lot of possibilities to customize. If it is your choice to have a customized tool, I am not familiair with a better choice. However, there is a great danger of overcustomizing it, with possible supplier-dependancy and a lot of re-customizing when migrating to a newer version.
Back to top
View user's profile Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> The ITIL Service Desk All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.