Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: BGagnon
New Today: 20
New Yesterday: 54
Overall: 146233

People Online:
Visitors: 40
Members: 2
Total: 42 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Specific Question of what Management Level
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Specific Question of what Management Level

 
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion
View previous topic :: View next topic  
Author Message
tmack
Itiler


Joined: Jan 21, 2007
Posts: 20

PostPosted: Mon Jan 22, 2007 2:15 am    Post subject: Specific Question of what Management Level Reply with quote

(My first post, glad to find this forum) Laughing

See if anyone can shed some light on this for me, in our organization we have a standard image that is applied to our pc's when there is a problem that rather than sort its true solution we re-image the pc. Would re-imaging the pc in this scenario be problem or release management? Would love the feedback thanks.
Back to top
View user's profile Send e-mail
Guerino1
Senior Itiler


Joined: Jan 01, 2006
Posts: 500
Location: New Jersey

PostPosted: Mon Jan 22, 2007 2:40 am    Post subject: Reply with quote

Hello Tmack,

It's not really much of either.

If someone calls experiencing an issue with the PC, they have registered an Incident (Incident Management).

If as part of your Incident handling and escalation procedures, your policies take you to a decision to reimage the box, you're still in Incident Management. However, you will tap into some other disciplines by rebuilding the machine. Here are some examples:

  • Incident Management: As stated above, as someone reports an issue, it's an incident that kicks off the entire process.
  • Asset Management: You have at least two assets you will be dealing with, the box you're rebuilding and the image.
  • Configuration Management: When you rebuild the box, you will be "reconfiguring" the box with a specific version of the image. You will want to record the configuration of the box: What image is one it, what person is using it, what facility it's in, what office it's in, etc.
  • Release Management: The image is a specific version of an internally created product "The Desktop Image" that you will maintain and version, every time you modify and improve the image. You will be deploying this image to the box you're rebuilding. The is about as much of what you will use, with respect to Release Management, at the time of imaging the box. Release Management is really the process used to manage the definition, design, construction/implemenation, packaging, distributing, instantiating, executing, and testing the image to sign off on it, including the final deployment of that image to it's destined targets.
  • Deployment/Distribution Management: This is not an ITIL discipline but it is a clear and repetitive process that you will use to push or pull the image onto the targeted box.
  • Build Management: This is not an ITIL discipline but it is a clear and repetitive process that you will use to control the build of the box.
  • Test/Verification Management: Again, not an ITIL process but definitely a repetitive process you will use to verify the build on the new box, before signing off on it.

I hope this helps.

Best Regards,

Frank
_________________
[Edited by Admin to remove link]
Back to top
View user's profile Send e-mail Visit poster's website
tmack
Itiler


Joined: Jan 21, 2007
Posts: 20

PostPosted: Mon Jan 22, 2007 4:05 am    Post subject: Reply with quote

Thank you for the feedback, and I see your point. Well put.

One question under Release Management you used the term "instantiating" what did you mean there?
Back to top
View user's profile Send e-mail
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Tue Jan 23, 2007 6:18 am    Post subject: Reply with quote

Frank forgot change management which is to make sure that there is a controlled process to make a change in the environment

What my real concern is

why re-image a machine every time there is a problem ?

and

what is the criteria for doing so ?

I just think that is a complete waste for the user and the business - especially if the user loses his personal data.

But what ever works works
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.