Posted: Mon Jan 22, 2007 11:05 am Post subject: ITIL Service Desk Standard
Hi! I´m doing a research for an article about the regulatory standards than are available for the SD Function (if there is one). Im talking about what the ISO 20000 is for a Company who wants ITIL implemented.
Joined: Aug 11, 2006 Posts: 262 Location: Netherlands
Posted: Mon Jan 22, 2007 4:28 pm Post subject:
Maybe I misread your post, but it seems to me that you ought to turn it around: what is ITIL for a company who wants ISO20K implemented. It is far more logical (in terms of maturity) for an organisation to work on ITIL before ISO20K comes around.
ISO20K is realy a prescriptive "framework" that you either comply with or not. ITIL on the other hand is 'only' a set of best practices that you could/should use wherever it comes in handy.
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