ITIL Service Desk Standard

[DominguezS]

Hi! I´m doing a research for an article about the regulatory standards than are available for the SD Function (if there is one). Im talking about what the ISO 20000 is for a Company who wants ITIL implemented.

Is there similar available for the Service Desk?

[m_croon]

Hi,

Maybe I misread your post, but it seems to me that you ought to turn it around: what is ITIL for a company who wants ISO20K implemented. It is far more logical (in terms of maturity) for an organisation to work on ITIL before ISO20K comes around.

ISO20K is realy a prescriptive "framework" that you either comply with or not. ITIL on the other hand is 'only' a set of best practices that you could/should use wherever it comes in handy.

Did I misread or does this touch a valid point?

[UKVIKING]

Regulatory standards for a Service Desk ?

I am sorry but I dont understand why a government body like a legislature would care to do define what is a requirement for a Service Desk

beyond

Employment laws - hours, minimum wage etc
Employee rights - redress,, grievance
Health & Safety - working conditions

The only real regulation assoicated even loosely with IT is Sorbanes Oxley and that is a audit thing for US companys which COBIT deals with

ISO 20000 is a defined standard.

There is NO regulatory requirements for any company to adopt ITIL or ISO 20000

however, certain government bodies - National Health (UK), other UK Government want their suppliers and vendors ITIL/ISO 20000 compliant.

As to a SD desk, i dont know ...

Unless I am missing the questions point....

can we get a better explanation
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter