What are the stages of a Change

Frenzy · Newbie Joined: Dec 21, 2006 Posts: 3

Hi All,

I am trying to implement Change Management at my company. I am not sure about how many stage i need to have in Change Management and in what order. The stages i thought that i need are
[list=]Requested[/list]
[list=]Approved[/list]
[list=]Implemented[/list]
[list=]Scheduled[/list]

If I have approval at multiple stages, i.e, during scheduling, implementing etc, then how do i set the stage, or should i be having only one approval for a change.

What other stages i might be needing. Can someone give me some detials on this.

Thanks
-Frenzy-[/list][/list]

Ed · Posted: Thu Dec 21, 2006 9:08 pm Post subject:

Hi Frenzy

Don't forget to add Review at the end!

Changes do not go smoothly all the time, and you need to be able to learn from errors / accidents.

This is all part of Continous Improvement.

I only have three areas of sign-off

At the RFC stage (Business case)

at the Implementation stage,

and at the Review stage

The only common people in these are the Implementer and the Change Team who sign at all stages.

As far as the order goes - I would say the following:-

Requested
Scheduled (added to Forward Schedule of Change)
Approved
Implemented
Reviewed

Regards

Ed

Frenzy · Newbie Joined: Dec 21, 2006 Posts: 3

Thanks Ed,

Does 'Implemented' mean that the change work is over and that it has to be tested or does it mean that it is tested already. If it the former, does it mean that i need to have two more stages called testing and completed.

-Frenzy-

Ed · Posted: Thu Dec 21, 2006 10:12 pm Post subject:

Hi Frenzy

Implemented means 'put live in production'

you could add them, but I missed them out as they are part of Building / Testing the change not part of the Change Management .

I can send you a full, but simplified flowchart that shows it all if you wish!

There are in fact something like 20 steps in all, if you want to go to individual steps like testing (without any iterative steps counted more than once)

I am sure that I could probably get it up to 60 or 70 with a typical change.

Regards

Ed

Frenzy · Newbie Joined: Dec 21, 2006 Posts: 3

hi Ed,

Thanks. Can you send me the flowchart. My id is shanmugampl@gmail.com

-Frenzy-

Ed · Posted: Thu Dec 21, 2006 10:28 pm Post subject:

Hi Frenzy

Flowchart is on it's way - feel free to use or adapt as you see fit

Regards

Ed

khattab · Posted: Mon Jan 29, 2007 4:12 pm Post subject:

Hi Ed & Frenzy

In my company we go through another steps

RFC
Approvals
Design
Develop
Test
Implement
post implementaion review

At the same I will be glade if you can send me the chart to my email
ahmad.khattab@gmail.com
_________________
Regards

Ahmed Khattab

SimonTalks · Posted: Fri Feb 02, 2007 12:31 am Post subject:

dukie · Newbie Joined: Feb 01, 2007 Posts: 3

Ed,

Can you send me a copy of your flowcharts too? I work at a university and we are implementing change management and your information will be really helpful.

email: coreyllyon@gmail.com

Thanks!

dsemeniuk · Itiler Joined: Feb 06, 2007 Posts: 41

I would love to get the flow chart as well and compare as to what we have implemented for our change management process.

We currently use this:

Requested - initial submission to change management
Accepted - RFC has been correctly filled out and understood
Reviewing - RFC is currently being reviewed
Waiting - RFC is on hold or waiting due to more info being requested
Approved/Denied - RFC has been approved or denied
Scheduled - RFC has been authorized to be implemented at stated date
Implemented - RFC has been implemented
Completed - RFC has gone through PIR

One question is what if the you needed to roll back the change, didn't go as planned, what status do people then use or process to indicate that RFC failed?

Thanks.

Fredizz · Newbie Joined: Sep 22, 2006 Posts: 11

Hi Ed

Could you also send me the flowchart as I'll be curious to compare it with my organisation?
My email: fgenevrier@gmail.com

Kind regards.

ARoll · Posted: Thu Feb 08, 2007 3:19 am Post subject:

ok i'll jump on the flow chart wagon wall158218@yahoo.com

Our stages current state are:

Requested / Accepted
Planned / Approved to Build
Ready to Deploy / Approved to Deploy
Completed
Closed

On-Hold
Pre-Approved (Has UI Rule sets to be able to select within tool customizations).

SimonTalks · Posted: Thu Feb 08, 2007 7:16 pm Post subject:

We have a few more:

Submitted
Accepted
Deferred
Furher Info
Planned
Approved
Built
In Test
Scheduled
Implemented
Reviewed
Cleared
Rejected
Backed Out
Completed

Overkill?
_________________
Simon.

DanA · Posted: Mon Feb 19, 2007 4:11 am Post subject:

AmarKhanna · Newbie Joined: Sep 22, 2006 Posts: 3 Location: India

Once the Planned Activity is completed. It needs to be closed with any one of the following Options (Depending on: Successfull/Failed Change)

Implemented as per request
Implemented but exceeded planned duration
Implemented but caused later incident(s)
Backed-out as change did not work
Backed-out as exceeded planned duration


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