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ITIL :: View topic - how strict is ISO 20000?
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how strict is ISO 20000?

 
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itil2007
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Joined: Jan 18, 2007
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PostPosted: Tue Jan 30, 2007 11:04 pm    Post subject: how strict is ISO 20000? Reply with quote

Does anyone know how strict is ISO 20000 about the defined role? For example, we have somone doing the job of a problem manager but he does not have a dedicated job title/staff for that. Is that ok? Same thing with Change management.
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3313
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PostPosted: Wed Jan 31, 2007 4:04 am    Post subject: Reply with quote

ISO 20000 is strict about what has to be done not really who does it

All 16 disciplines have to used.
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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