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ITIL :: View topic - ITIL v3 Seminar at British Computer Society observations
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ITIL v3 Seminar at British Computer Society observations

 
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3318
Location: London, UK

PostPosted: Fri Feb 16, 2007 4:31 pm    Post subject: ITIL v3 Seminar at British Computer Society observations Reply with quote

Folks

I went to the BCS seminar yesterday in London to hear Aiden Lawes speak about the up coming ITIL v3 refresh

My thoughts

First the ITIL v3 seminar was very high level. no detail or depth
Second,

ITIL v3 breaks ITIL / ITSM Into the following

Service Strategy
Service Transition
Service Implementation
Service Operations
Service Improvement

instead of the current model

Service Delivery
Service Support
etc

The 10 disciplines are still there

and so is the function

but they have separted incident mgmt from service requests finally !!

and they have a better definition of the CMDB - remember no great detail yet

So when and training qualifications

They are supposed to be finished and t eh books printed by May 2007. The 5 books are suppose to cost 85 pounds but you can get the set for 300 pounds - CD, or online versions are available

If it comes out in May 20007, what about qualifications

All current quals are giong to be valid and the holders can 'upgrade' to the new version

The three types of course / certification

Foundation / Practioner / Manager (Master)

will still exist

The foundation will probably not change at all. Since it is merely an overview of the ITIL process set. The course work would just cover the 5 areas vice 2 areas.

The Practioner's course/exam/qual are I think going to expand to cover the 5 new discipline areas and the disciplines contained within

The big change I think will be the manager's certificate.

Currently, the Mgr's cert is against SS & SD, so with this changing to five subject areas, the mgr's cert will need to reflect that

There was not details about what is going to happen with the mgr's certificate/exam/course scheme

My opinion is that the mgr cert will be divided into a tiered one

Service Strategy, Service Transition, Service Implementation, Service Operations, Service Improvement

1 subject expert
2 subject expert
3 subject expert
4 subject expert
5 subject expect

Not every body needs all 5.
The Strategy one is Business focused & executive focused
Transition is project mgmt related
Implementatin is PM and Operations related
OPerations is of course Operations related
Improvement is Service mgmt, pm, and ops related


From what Aiden says, they are still discussing this - APMG, EXIN & ISEB.

What about ITIL v2.

From what I could gather from the seminar, ITIL v3 is merely reorganizing the disciplines and adding new ones and expanding some of them

I have the Manager's certificate. When the upgrade course/exam comes for v3 equivilent, I will most likely take the courses

However, I am not worried about the new version because a lot of companies are still trying to get v2 under their belt.

Since I work for myself as a contractor, it is merely a part of teh continuous education in the IT world.
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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UKVIKING
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PostPosted: Fri Feb 16, 2007 4:35 pm    Post subject: Reply with quote

service design vice service implementation
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John Hardesty
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Cekir
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Joined: Jan 12, 2007
Posts: 48
Location: Warsaw, Poland

PostPosted: Fri Feb 16, 2007 5:02 pm    Post subject: Reply with quote

OK, so what about the practitioner level?
From what you are saying it looks like the Manager cert is took the role of specialization which was the practitioner cert role in v2. Do they have any differences in v3?
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Krzysztof (Chris) Baczkiewicz
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ITILadmin
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Joined: Oct 19, 2004
Posts: 167

PostPosted: Fri Feb 16, 2007 9:41 pm    Post subject: Reply with quote

John: Thanks for that excellent feedback. The basic core (disciplines) seems to be reasonably unaffected, which I know a lot of folks will be happy about. Interesting timescale as well.

Cheers.
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UKVIKING
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Posts: 3318
Location: London, UK

PostPosted: Fri Feb 16, 2007 11:39 pm    Post subject: Reply with quote

Cekir

The Practitioner roles will probably expand into the five areas

In my humble opinion, the Practioner roles would most likely expand.

For example, the Change Config Release Practioner would probably dvide into a Service Operational one - which is what I do - a Service Design and Service Transition one

It also depends on what they want teh pratcioner exams to represent
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John Hardesty
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SimonTalks
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Joined: Feb 01, 2007
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PostPosted: Sat Feb 17, 2007 2:55 am    Post subject: Re: ITIL v3 Seminar at British Computer Society observation Reply with quote

UKVIKING wrote:

but they have separted incident mgmt from service requests finally !!



Hi John,

I wondered if you could expand on this quote a little?

Currently I am working on a Change Process and Service Requests and their recording have been a bit of a contentious issue. The tool that we are using works as a default by logging an incident and then progressing this incident to a change.

Have you any futher detail that can show how V3 is proposing for dealing with Service Requests?
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UKVIKING
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Joined: Sep 16, 2006
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PostPosted: Sat Feb 17, 2007 3:49 am    Post subject: Reply with quote

SimonTalks

Nope. The slide showed a separate discipline for

Alarm Management
Incident Management
Request management

You know in Incident/Service Desk - where the concept incident is defined...yadda yadda yadda 0 and then any other issue raised to the service desk other than the above is still classified as an incident even though they are SERVICE REQUESTS !!!

And the incident workflow - which has the decision tree Is this a Service Request - if true go to service request process


From a Change Mgmt point of view, whether the 'incident' in question is an incident, problem or a service request, the 'incident' or request for change is still a request for a change.

I dont think any process you set up for Change Mgmt using ITIL v2 is going to be greatly impacted by v3. But what every impact is going to be beneficial..... or I hope it will

Just progress your process
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John Hardesty
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skeptic
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Joined: Feb 20, 2007
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PostPosted: Tue Feb 20, 2007 6:43 pm    Post subject: Reply with quote

Great leapin' lizards - 300 quid! plus a "transition" training course... Sigh, better go find another contract
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UKVIKING
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PostPosted: Tue Feb 20, 2007 6:47 pm    Post subject: Reply with quote

Skeptic,

it is 85 per book which is 420 using mathematics from school

They discount the whole set to 300 if you buy the whole set or ___ if you just get the online version

Then of course the courseware for getting the certifications.. $$$

Just like the Microsquash certifiation, Sun, RedHat etc... .. I hear someone singing 'Money.. Money.. Money'
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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skeptic
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PostPosted: Tue Feb 20, 2007 7:36 pm    Post subject: Reply with quote

At least you get paid in pounds, John. i get teeny little South Pacific Pesos. Rolling Eyes
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UKVIKING
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PostPosted: Wed Feb 21, 2007 11:35 pm    Post subject: Reply with quote

Well TRUE

I also enjoy the wonderous weather here in London as well

I would have prefered to remain in the US in Hawaii
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John Hardesty
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