For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
The Itil Community Forum: Forums
ITIL :: View topic - Change Ticket & Problem Ticket
Joined: Jun 22, 2006 Posts: 12 Location: New Delhi, India
Posted: Sun Feb 18, 2007 12:37 am Post subject: Change Ticket & Problem Ticket
Hi,
Any views on what are the sources of Change Ticket and what is a problem ticket? _________________ Thanks & Regards,
Tarun Sachdeva,
ITIL Foundation Certified.
Joined: Sep 16, 2006 Posts: 3110 Location: London, UK
Posted: Sun Feb 18, 2007 2:54 am Post subject:
Tarun
You have the Foundation certification.
Surely, you dealt with this information in the course of how a change request can be created and the same for a problem
I remember it being covered in my foundation course 6 years ago
Also, it would be best to ask teh change question in the change management forum and the problem management in the problem management forum _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
