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ITIL :: View topic - CSF's for IM and PM
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CSF's for IM and PM

 
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tolman101
Itiler


Joined: Sep 26, 2005
Posts: 44
Location: Sweden

PostPosted: Tue Feb 20, 2007 8:04 am    Post subject: CSF's for IM and PM Reply with quote

Hello all,

I have had a quick scan on the forum but didn't see anything relating to this area. Does anyone have any good examples of CSF's for IM (or PM for that matter). The SS book offers a good start but does anyone have any others?

Some that I have considered are:

Incident and Problem Manager appointed and certified to practitioner
Shared terminology
Training programme for Incident and problem handlers
Shared problem solving methods (brainstorming, ishikawa, K&T)

Best regards, Matt
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raroa
Senior Itiler


Joined: Dec 05, 2006
Posts: 54

PostPosted: Tue Feb 20, 2007 11:34 am    Post subject: Reply with quote

-Workable, simple incident taxonomy
-Clear definition of incident vs request
- user acceptance/uptake of service desk
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