Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: LakeishaA
New Today: 90
New Yesterday: 166
Overall: 78380
People Online:
Visitors: 62
Members: 8
Total: 70 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - CSF's for IM and PM
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

CSF's for IM and PM

 
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion
View previous topic :: View next topic  
Author Message
tolman101
Itiler


Joined: Sep 26, 2005
Posts: 44
Location: Sweden
PostPosted: Tue Feb 20, 2007 8:04 am    Post subject: CSF's for IM and PM Reply with quote
Hello all,

I have had a quick scan on the forum but didn't see anything relating to this area. Does anyone have any good examples of CSF's for IM (or PM for that matter). The SS book offers a good start but does anyone have any others?

Some that I have considered are:

Incident and Problem Manager appointed and certified to practitioner
Shared terminology
Training programme for Incident and problem handlers
Shared problem solving methods (brainstorming, ishikawa, K&T)

Best regards, Matt
Back to top
View user's profile
raroa
Senior Itiler


Joined: Dec 05, 2006
Posts: 54
PostPosted: Tue Feb 20, 2007 11:34 am    Post subject: Reply with quote
-Workable, simple incident taxonomy
-Clear definition of incident vs request
- user acceptance/uptake of service desk
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem, sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops © 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.