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ITIL :: View topic - Axios Systems software
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Axios Systems software

 
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BigD
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Joined: Feb 01, 2005
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PostPosted: Wed Feb 02, 2005 9:16 am    Post subject: Axios Systems software Reply with quote

We are trying to evaluate an ITIL certified help desk solution from Axios Systems called Assyst. They have a lot of users in Europe, but we are interested in speaking with some users in North America. Anyone have any experience with this firm in the US/Canada?
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ElaineL
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PostPosted: Tue Feb 08, 2005 6:35 am    Post subject: Reply with quote

We are also evaluating Axios. I believe there are a few users here in the States. I will check with our team to see if they have a list.
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Ntippets
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PostPosted: Wed Feb 09, 2005 1:38 am    Post subject: Axios Systems software Reply with quote

We're just looking into Axios. Let me know what you guys thought of them.
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satman
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PostPosted: Tue Apr 05, 2005 9:51 am    Post subject: Reply with quote

We too are trying to evaluate here in Australia - we are close - saw the demo etc yeah it was everything we need. What we liked is you pay once and for ALL modules.
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NatalieS
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PostPosted: Wed May 25, 2005 8:10 am    Post subject: ITIL Reply with quote

We too evaluated assyst as well as HP, Peregrine & BMC Remedy. We did choose Axios. As you said it was clear that there was 1 fixed cost for the whole solution, implementation & future upgrades.

We would be interesed in speaking with anyone who has used assyst for complex change management with timezones
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Jamie
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PostPosted: Sat May 28, 2005 3:33 am    Post subject: Timezones Reply with quote

Yeah we have recently launched a service improvement plan which includes significant overhall of th way in which we control changes within our infrastructure. We use assyst to manage and control the workflow & process mgt.

As I understand it assyst can handle the processes being as complex or as simple as requirements dictate.
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