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Posted: Wed Feb 09, 2005 1:45 am Post subject: Service Management Software
My company is currently evaluating a number of different Service Management software solutions. If anyone is using one of the products listed below or has used it in the past, let me know what your feelings about the product are, particularly in regards to administration.
HP Openview Service Desk
CA Unicenter Service Desk
Remedy
Axios Assyst
Frontrange ITSM (this just came out, but maybe someone is looking at implementing it)
You said for Service Management, but from your list it looks like you're only looking at the HelpDesk components of them right? Not considering Asset or Config Management as well?
Joined: Aug 31, 2004 Posts: 28 Location: South East Asia (Singapore, Malaysia, Thailand, Indonesia, Philippines)
Posted: Wed Feb 09, 2005 1:16 pm Post subject: SM Evaluation Process
Hi,
Could you share some info on your evaluation process:
- Method used
- Technology/Business criteria
- Effort (nb of meeting, nb of people involved, duration)
- Challenges
Every year IT Management Magazine (IT Beheer Magazine), features an article comparing the best Service Management Tools in the Netherlands. Tools are ExpertDesk, Assyst, Marval, HP and Applix.
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