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ITIL :: View topic - Downloadable onilne Service Delivery Book
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Downloadable onilne Service Delivery Book

 
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vangaraj
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Joined: Feb 12, 2007
Posts: 1

PostPosted: Tue Feb 13, 2007 10:40 am    Post subject: Downloadable onilne Service Delivery Book Reply with quote

Hi All,

Could anyone help me to find the link from which we can download the Service Delivery Book.

Thanks
Rodge
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3315
Location: London, UK

PostPosted: Tue Feb 13, 2007 3:39 pm    Post subject: Reply with quote

i dont think there is one for that.

Since the book is for sale by the OGC< there is 2 ways to buy it. Buy the book or buy the CD,
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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skeptic
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Joined: Feb 20, 2007
Posts: 14

PostPosted: Tue Feb 20, 2007 6:51 pm    Post subject: Reply with quote

You appear to be under the illusion (as many poeple are) that ITIL is public domain. It is not. It is property of Her Majesty's Government in the agency of OGC, and trademark and copyright are vigorously defended. If you want the books you can pony up the cash on Amazon, from The Stationery Office online, or from your friendly local itSMF.

having said that, keep looking. It is only a matter of time before some Ukrainian puts the CD online..
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7thPillar
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Joined: Sep 21, 2006
Posts: 20
Location: Great Lakes, North America

PostPosted: Wed Feb 21, 2007 5:12 am    Post subject: Reply with quote

Gotta love those Ukrainians!
Pirogi, cabbage rolls and bootleg CDs!

Is my heritage showing? Rolling Eyes

With a bit more sincerity, I am amazed any organization compiling a collection of Best Practices whose genesis and devleopment is a bit removed from any single particular organization has been able to enforce any type of control beyond copy right. The processes themselves are indeed modeled on processes that are in the public domain and not proprietary. Just the published materials and Trade Marks are truly proprietary.

Alex Zayachkov
Pirate ITIL Process Engineer
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skeptic
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Joined: Feb 20, 2007
Posts: 14

PostPosted: Wed Feb 21, 2007 5:50 am    Post subject: Reply with quote

Actually OGC have retained very little control beyond the books:
    some control over person certification but no central registry
    no control over product certification

    no company certification

    no control over a standard

    no control over community groups

    no control over forums, support and advice

    no control over practitioners other than certification

    no control over professional bodies

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