Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: RMatthias
New Today: 47
New Yesterday: 44
Overall: 146557

People Online:
Visitors: 37
Members: 0
Total: 37

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Where to find an end2end Monitoring System
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Where to find an end2end Monitoring System

 
Post new topic   Reply to topic    ITIL Forum Index -> Miscellaneous
View previous topic :: View next topic  
Author Message
Tom743
Guest





PostPosted: Fri Feb 11, 2005 11:47 pm    Post subject: Where to find an end2end Monitoring System Reply with quote

Hi everybody,

let's say you want to implement an end2end Monitoring System for a application. Where would you place the Monitors? At the Service Desk or where else?

Thanks for your ideas

Greets
Tom[/quote]
Back to top
itil_asia
Itiler


Joined: Aug 31, 2004
Posts: 28
Location: South East Asia (Singapore, Malaysia, Thailand, Indonesia, Philippines)

PostPosted: Sat Feb 12, 2005 3:21 am    Post subject: end2end ? Reply with quote

by end2end, are you looking at a system management tools to ,onitor your application transaction (from client to back-end) ?
Back to top
View user's profile Send e-mail Yahoo Messenger
Tom743
Guest





PostPosted: Mon Feb 14, 2005 11:21 pm    Post subject: Reply with quote

Hi ITIL_asia,

by end2end I mean, monitoring the client/user , network, the application, backend.

Greets
Tom
Back to top
adenoitz.
Guest





PostPosted: Mon Mar 07, 2005 1:15 pm    Post subject: Reply with quote

How if you put one large lcd/plasma monitor on the room that many of propietary people can see that monitor. So there will be alot of people can see what happen on the infratructure (the change, availability, etc). I think it good to be transparent Very Happy
Back to top
fair_n_hite_451
Newbie
Newbie


Joined: Feb 23, 2005
Posts: 7

PostPosted: Tue Mar 08, 2005 9:25 am    Post subject: End-to-end monitoring Reply with quote

Normally (and I'm using the monitoring used by larger data centres here as a model) the "screen" is positioned so that the front line people can see it. It generally doesn't make sense to have it anywhere else, because most other areas of an organization are not staffed to specifically have some one in a particular area (and what's the point of having a monitoring system if no one is there to watch it)

However, that needs to be backed up by some sort of automated callout system by your monitoring software to the people who might have to diagnose and fix whatever incidents may arise--- since often the people manning the phones and responding to the business are not the same technical experts who can correct incidents.
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Miscellaneous All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.