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ITIL :: View topic - Service Catalog - Newscale product and training???
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Service Catalog - Newscale product and training???

 
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bdhkac
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PostPosted: Thu Mar 15, 2007 7:14 am    Post subject: Service Catalog - Newscale product and training??? Reply with quote

What experience has anyone had with the newscale, service catalog (Alignment Center), software? How was the cost and implementation?

Also has anyone taken their training, "Service Catalog Design Workshop"? Is the workshop generic to service catalogs or is it all about their software? Anyone please, I need some help on this!

Thanks!

Kimberly
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ak47
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PostPosted: Thu May 03, 2007 11:43 pm    Post subject: newscale training Reply with quote

Hi, this is hearsay, but from a reliable source the newscale implementation at a large healthcare company went $800K then got unplugged. Hearing rumors of similar issues at a large beverage company.
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bdhkac
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PostPosted: Fri May 04, 2007 1:16 am    Post subject: I don't understand Reply with quote

Thank you so much for responding, but my question is more on the training that people have had and whether or not it was generic enough or tuned more to the Newscale product. I would love any feedback on this.

Thanks!
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ak47
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PostPosted: Fri May 04, 2007 1:31 am    Post subject: newscale training Reply with quote

I was just out at the Pink Elephant IT Service Management show in Las Vegas and they did the training out there. It is purely for their product with very little disguise. NewScale also hosts what is supposedly an "open source" site for service catalogs but it is really a front to a live demo of their software. http://www.servicecatalogs.com/WikiHome
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bdhkac
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PostPosted: Fri May 04, 2007 1:33 am    Post subject: Thank you Reply with quote

Thank you so much, this is so helpful for me. I was going to take the

Design an ITIL-Compliant Service Catalog Training
and How to Successfully Deploy a Service Catalog

Would you recommend these classes? I need to set up a Service Catalog and have never done this.

Again, I really appreciate the help!

Kimberly
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bdhkac
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PostPosted: Fri May 04, 2007 2:10 am    Post subject: Thanks Reply with quote

Thanks!

kimberly.hardwicke@sunmed.com
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jpgilles
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Joined: Mar 29, 2007
Posts: 123
Location: FRance

PostPosted: Fri May 04, 2007 3:12 am    Post subject: Reply with quote

If you are going to use their tool (decision made) , I would not consider it a problem to attend their course (I would even recommend it, that would ease the implementation).

However if you want to have a more general approach on the subject , I would not recommend to attend any vendor's course.... you should rather get in touch with vendors independant experts (e.g consulting firms). Just make sure they are es expert as they say they are....
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