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ITIL :: View topic - Touchpaper vs CA Service Desk
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Touchpaper vs CA Service Desk

 
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cincuan
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Joined: Mar 21, 2007
Posts: 2

PostPosted: Thu Mar 22, 2007 2:49 am    Post subject: Touchpaper vs CA Service Desk Reply with quote

Can anyone comment on the difference between CA and Touchpaper
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itil_asia
Itiler


Joined: Aug 31, 2004
Posts: 28
Location: South East Asia (Singapore, Malaysia, Thailand, Indonesia, Philippines)

PostPosted: Thu Mar 22, 2007 10:18 am    Post subject: Difference Reply with quote

I don't know about the technology, but the companies are differents:
- size
- range of solutions
- geographic coverage
- support ???
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itilimp
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Joined: Jan 20, 2006
Posts: 172
Location: England

PostPosted: Sat Mar 24, 2007 9:07 am    Post subject: Reply with quote

What are you after? Difference in the product sets? How they handle the implementation of processes? Their after service care? If you are more specific we may be able to help Smile
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cincuan
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Joined: Mar 21, 2007
Posts: 2

PostPosted: Sat Mar 24, 2007 4:03 pm    Post subject: Reply with quote

Comparing in terms of Helpdesk. Trying to piece together Touchpaper strength and CA Helpdesk.
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mondulay
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Joined: Mar 09, 2007
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PostPosted: Thu May 10, 2007 4:44 pm    Post subject: Reply with quote

hey guys!

i work for touchpaper and currently based in the philippines.
i believe that the big difference lies in the product development and ease of implementation since TP is process based and uses "drag and drop" technology. TP has been focused on IT Service Management for the past 20 years and continuosly improving our products based on customer needs and challenges.

hope this helps. if you need further clarification, please feel free to email me at mon.dulay@touchpaper.com.
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MIINT
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Joined: Jul 02, 2007
Posts: 1

PostPosted: Mon Jul 02, 2007 10:25 pm    Post subject: ITBM Reply with quote

We have just gone to Touchpapers ITBM. In principle its brilliant. Trying to get there is a little more painful as I believe its still a little clunky and prone to errors.


We were looking at CA for a solution but never got round to it. Anyone with experience?
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