Posted: Thu Mar 22, 2007 1:33 am Post subject: Defining a Change Management Operating Level Agreement (OLA)
Hi all! I've just passed the Foundation, so I am still in the dark on much of the details of Change Management. However, I've searched the forum and I've not come across any information regarding OLA's.
I want to enlist some advice on defining an Operating Level Agreement for inter-departmental IT (Server side) support.
1. Do you actually define and establish an OLA for Change Management as part of your process?
2. If so, how did you structure your OLA for server side change?
Thanks for the information John! Based on your response, an OLA would be premature at this time, since I am developing my CM process now.
What is the difference between a CM Policy and a CM OLA? I'm trying to define guidelines that each service owner (technical teams) should adhere to when planning changes to the network infrastructure. Application and Desktop change will come later.
So what are the guidelines when planning a good CM policy?
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