Touchpaper vs CA Service Desk

cincuan · Newbie Joined: Mar 21, 2007 Posts: 2

Can anyone comment on the difference between CA and Touchpaper

itil_asia · Posted: Thu Mar 22, 2007 10:18 am Post subject: Difference

I don't know about the technology, but the companies are differents:
- size
- range of solutions
- geographic coverage
- support ???

itilimp · Posted: Sat Mar 24, 2007 9:07 am Post subject:

What are you after? Difference in the product sets? How they handle the implementation of processes? Their after service care? If you are more specific we may be able to help Smile

cincuan · Newbie Joined: Mar 21, 2007 Posts: 2

Comparing in terms of Helpdesk. Trying to piece together Touchpaper strength and CA Helpdesk.

mondulay · Newbie Joined: Mar 09, 2007 Posts: 1

hey guys!

i work for touchpaper and currently based in the philippines.
i believe that the big difference lies in the product development and ease of implementation since TP is process based and uses "drag and drop" technology. TP has been focused on IT Service Management for the past 20 years and continuosly improving our products based on customer needs and challenges.

hope this helps. if you need further clarification, please feel free to email me at mon.dulay@touchpaper.com.

MIINT · Newbie Joined: Jul 02, 2007 Posts: 1

We have just gone to Touchpapers ITBM. In principle its brilliant. Trying to get there is a little more painful as I believe its still a little clunky and prone to errors.

We were looking at CA for a solution but never got round to it. Anyone with experience?


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