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cincuan Newbie


Joined: Mar 21, 2007 Posts: 2
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Posted: Thu Mar 22, 2007 2:49 am Post subject: Touchpaper vs CA Service Desk |
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Can anyone comment on the difference between CA and Touchpaper |
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itil_asia Itiler

Joined: Aug 31, 2004 Posts: 28 Location: South East Asia (Singapore, Malaysia, Thailand, Indonesia, Philippines)
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Posted: Thu Mar 22, 2007 10:18 am Post subject: Difference |
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I don't know about the technology, but the companies are differents:
- size
- range of solutions
- geographic coverage
- support ??? |
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itilimp Senior Itiler

Joined: Jan 20, 2006 Posts: 172 Location: England
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Posted: Sat Mar 24, 2007 9:07 am Post subject: |
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What are you after? Difference in the product sets? How they handle the implementation of processes? Their after service care? If you are more specific we may be able to help  |
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cincuan Newbie


Joined: Mar 21, 2007 Posts: 2
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Posted: Sat Mar 24, 2007 4:03 pm Post subject: |
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Comparing in terms of Helpdesk. Trying to piece together Touchpaper strength and CA Helpdesk. |
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mondulay Newbie


Joined: Mar 09, 2007 Posts: 1
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Posted: Thu May 10, 2007 4:44 pm Post subject: |
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hey guys!
i work for touchpaper and currently based in the philippines.
i believe that the big difference lies in the product development and ease of implementation since TP is process based and uses "drag and drop" technology. TP has been focused on IT Service Management for the past 20 years and continuosly improving our products based on customer needs and challenges.
hope this helps. if you need further clarification, please feel free to email me at mon.dulay@touchpaper.com. |
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MIINT Newbie


Joined: Jul 02, 2007 Posts: 1
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Posted: Mon Jul 02, 2007 10:25 pm Post subject: ITBM |
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We have just gone to Touchpapers ITBM. In principle its brilliant. Trying to get there is a little more painful as I believe its still a little clunky and prone to errors.
We were looking at CA for a solution but never got round to it. Anyone with experience? |
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