RFC Status

[dsemeniuk]

Quick question:

What status would an RFC be in if the change failed and had to be rolled back?

Thanks.

[ARoll]

Depending on the software you are using, in OV would have a closed status and a closure code of backed out (or something along those lines pending your customization).

[dsemeniuk]

We either going to put it back to a Reviewing status to review the RFC again and then re-schedule it but we also want to capture failed RFCs for reporting purposes so we thought maybe we'd introduce a new status of Failed or something.

We currently have the following status's for RFCs, what do other people use and how?

Requested- Initial request of RFC, has been submitted
Accepted- Accepted by change management for review
Reviewing- Being reviewed by change management
Approved- Approved for implementation but still
Denied- Denied, change will not be implemented
Scheduled- Change has been approved and scheduled
Waiting- Change is waiting for more information Implemented- Change has been implemented
Withdrawn- Request for Change has been withdrawn
Completed- Change has gone through a PIR and is completed

[UKVIKING]

personally i would call it a failed change

but hp sd calls it completed-failed
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[Skinnera]

Backed Out - Impact
Backed Out - No Impact

or plain old Failed.