Posted: Fri Feb 18, 2005 7:07 am Post subject: IT Solutions Architect
Our client, a leader in Service Management, Infrastructure Solutions, Enterprise Systems and Network Management has numerous openings for a an IT Solutions Architect II in the greater Washington DC area.
Understand the needs of the customer, what drives their business/industry and keeps them up at night (i.e. key drivers, products/services, market challenges and competition - the ultimate result is to be involved in customer business planning sessions.
Must understand and provide thought leadership in regards to customer IT Operations (general components/complexity/technical currency, challenges, role in business strategy, investment plans)
Align the portfolio of service & product offerings (business strategies and capabilities) & those of partners with customer objectives to maximize the efficiency of delivery of services to our customer
Work with the customer to develop and comprehend service level objectives and execute the necessary processes to not only achieve, but exceed customer expectations
Communicate clearly and regularly to the customer leadership team; ensure industry best practice service delivery/management processes are integrated consistently into customer delivery approach; apply operational governance (processes, procedures, standards) to rationalize, manage or transform an IT environment to achieve maximum performance
Apply quality improvement methods to continually enhance service delivery via industry recognized methods; apply understanding of service pricing, expected return and budget monitoring methods to track and contain the cost of IT service delivery; consult with customers in the following areas
Identify the ITSM maturity of an IT organization (including need for organizational change), help develop a vision for the future/desired state, and create a roadmap for reaching vision/desired state by performing ITSM Assessments and conducting Visioning Workshops
Provide education in regards to service portfolio and business-oriented SLAs leading to creation of services catalogue and associated SLAs
Understand the IT processes in terms of quality, efficiency, and best practice compliance
Identify areas of improvement through interviews and facilitating directed design workshops; facilitate, by training, coaching, and mentoring, the deployment of updated and/or new operational processes, based on the reference models provided; assist the customer with the development of an ITSM implementation approach and high level implementation plan.
Must possess a Bachelors Degree coupled with 15+ years experience working in a customer IT organization, with at least 5 years experience in Operations, 5+ years experience as an IT manager and 5+ years experience as a Consultant.
ITIL/ITSM Master/Manager Certification is required.
Must possess excellent communication skills (written and verbal) to all management levels within customer organization. Ability to identify key decision makers and project supporters.
Must possess the ability to listen carefully and extract key issues; conflict resolution and negotiation skills/experience
Solid project management skills/experience; certification in service delivery best practice (i.e. ITIL/ITSM Master/Manager Certification) with proven implementation experience
Ability to understand and basic accounting principles. Proven track record for managing P&L activities
Workshop facilitation with executive level participation; ability to socialize and generate consensus for new ideas and to overcome resistance
Teaching, training, coaching and mentoring skills
Strong Management of Change (MOC) skills to understanding organizational design and performance management.
Experience with either OpenWings or OpenView is strongly preferred.
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