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ITIL :: View topic - RFC Status
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RFC Status

 
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dsemeniuk
Itiler


Joined: Feb 06, 2007
Posts: 41

PostPosted: Wed Mar 28, 2007 5:09 am    Post subject: RFC Status Reply with quote

Quick question:

What status would an RFC be in if the change failed and had to be rolled back?

Thanks.
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ARoll
Senior Itiler


Joined: Apr 10, 2006
Posts: 86
Location: Boise Idaho

PostPosted: Wed Mar 28, 2007 5:17 am    Post subject: Reply with quote

Depending on the software you are using, in OV would have a closed status and a closure code of backed out (or something along those lines pending your customization).
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dsemeniuk
Itiler


Joined: Feb 06, 2007
Posts: 41

PostPosted: Thu Mar 29, 2007 2:44 am    Post subject: Reply with quote

We either going to put it back to a Reviewing status to review the RFC again and then re-schedule it but we also want to capture failed RFCs for reporting purposes so we thought maybe we'd introduce a new status of Failed or something.

We currently have the following status's for RFCs, what do other people use and how?

Requested- Initial request of RFC, has been submitted
Accepted- Accepted by change management for review
Reviewing- Being reviewed by change management
Approved- Approved for implementation but still
Denied- Denied, change will not be implemented
Scheduled- Change has been approved and scheduled
Waiting- Change is waiting for more information Implemented- Change has been implemented
Withdrawn- Request for Change has been withdrawn
Completed- Change has gone through a PIR and is completed
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Thu Mar 29, 2007 3:53 am    Post subject: Reply with quote

personally i would call it a failed change

but hp sd calls it completed-failed
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Skinnera
Senior Itiler


Joined: May 07, 2005
Posts: 121
Location: UK

PostPosted: Sat Mar 31, 2007 7:32 am    Post subject: Reply with quote

Backed Out - Impact
Backed Out - No Impact

or plain old Failed.
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