What are the stages of a Change

skystar · Newbie Joined: Jul 27, 2006 Posts: 2

Ed,

What a great sport you are! Can I get the flowchart too?

Katie - katiec@acehardware.com Laughing

Ed · Posted: Tue Apr 10, 2007 5:21 pm Post subject:

Folks

on it's way

Regards

Ed

svien · Newbie Joined: Feb 13, 2007 Posts: 8

Hi Ed,
Did you send the doc yet ? I cant seem to find it.

cherryberry · Newbie Joined: Feb 19, 2007 Posts: 7

It can be named "backed out"

cherryberry · Newbie Joined: Feb 19, 2007 Posts: 7

Hi Ed !

Could you send me the flowcharts as well ?

Cherry: cherry_chen@ch.honda.com Very Happy

Thank you very much!

Ed · Posted: Wed Apr 11, 2007 5:00 pm Post subject:

Svien

form sent on Monday 02/04/07 at 14:36 uk time - I have resent it today 11/04/07 @ 07:58 uk time

cheryberry

Form on the way to you timed at 08:01

Regards

Ed

Cekir · Posted: Wed Apr 18, 2007 7:06 pm Post subject:

Ed,
Could you send it also to me?

cekir@eracent.com

This topic is starting to be the longest in forum Smile

_________________
Krzysztof (Chris) Baczkiewicz
IT Standards Support
Eracent

Ed · Posted: Thu Apr 19, 2007 4:33 pm Post subject:

Chris

On it's way.

The reason for the length of this thread, is, I think, that people just find it and I am happy to offer a very basic starting point. It would appear that my chart is accepted for just that. Very Happy

In reality, not really a discussion thread at all! Laughing

Perhaps we could do with a template repository for documents like this one that people are prepared to share - what do you all think?

Regards

Ed

ITILadmin · Senior Itiler Joined: Oct 19, 2004 Posts: 163

Ed,

If you email it to us (see the Feedback page for the email address) I will place something inder the content section for docs/templates/etc.

Thanks. Appreciated.

Admin

Ed · Posted: Thu Apr 19, 2007 5:05 pm Post subject:

Admin

Thank you

Sent

Regards

Ed

ITILadmin · Senior Itiler Joined: Oct 19, 2004 Posts: 163

Ed,

Thanks very much - got it.

I have uploaded it to this page:
http://www.itilcommunity.com/modules.php?name=Content&pa=showpage&pid=4

Admin

CoolCat · Newbie Joined: Apr 19, 2007 Posts: 4

Requested
Scheduled (added to Forward Schedule of Change)
Approved
Implemented
Reviewed

Hi Ed,

Just going through the history of the thread and have the following thought: Why would we schedule before approval?

I would imagine a person could :
Request
Approve
(then) Schedule (add to FSC)
....
....

Your comments? Confused

Regards,
Steve

Ed · Posted: Thu Apr 19, 2007 7:29 pm Post subject:

Hi Coolcat

I did not include scheduled on my flowchart - see the link, but we actually do place it on our FSC with a status of Received before it has been approved.

Object of the exercise is to give as much notice as is possible to everyone that might be interested in a given Change.

If we follow your proposed path then we reduce the 'vivibility window'

Regards

Ed

AmarKhanna · Newbie Joined: Sep 22, 2006 Posts: 3 Location: India

Could you send a Copy @ -> AmarKhanna@rediffmail.com TIA

ITILadmin · Senior Itiler Joined: Oct 19, 2004 Posts: 163


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