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Software CI`s

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Joined: Sep 22, 2006
Posts: 9
Location: Plymouth, UK

PostPosted: Mon Apr 23, 2007 7:15 pm    Post subject: Software CI`s Reply with quote


We are just importing some data into our CMDb regarding our software applications. Do people think its worth putting in items which are new no longer used or not valid eg Freeware? If so why?


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Senior Itiler

Joined: Sep 16, 2006
Posts: 3379
Location: London, UK

PostPosted: Mon Apr 23, 2007 8:42 pm    Post subject: Reply with quote

Ask yourself the following questions

Why is the software on the systems ?
Do they require licenses
Are they supported
Are they allowed on the machines

Are your tracking what software is installed on clients machine

If the software is in the CMDB, then it should be authorized software only.

Thereby only allowing Service support calls on authorized CIs, one of the benefits of a CMDB in supporting incident mgmt
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Senior Itiler

Joined: Jan 01, 2006
Posts: 500
Location: New Jersey

PostPosted: Mon Apr 23, 2007 9:59 pm    Post subject: Reply with quote

Hello Matt,

Fundamentally, your CMDB starts with an inventory of everything that impacts and composes your existing environment and then, ultimately, addresses how everything is composed and snapshots of composition, based on As Of/As On dates.

If the items in question have to do with the composition of anything that's in your environment, today, then you have to decide whether having such information is important for your enterprise. I, personally, would ensure that such things get in, on the assumption that they're tied in some way, shape, or form to other things that are running in my environment. If they're not, then I'm sure there are more important things to go after.

My Best,

[Edited by Admin to remove link]
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