Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: JSeton
New Today: 37
New Yesterday: 67
Overall: 148339

People Online:
Visitors: 55
Members: 0
Total: 55

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Who is using EPICOR ITSM ?
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Who is using EPICOR ITSM ?

 
Post new topic   Reply to topic    ITIL Forum Index -> Related Topics
View previous topic :: View next topic  
Author Message
ITJunky
Newbie
Newbie


Joined: May 02, 2007
Posts: 1

PostPosted: Thu May 03, 2007 3:19 am    Post subject: Who is using EPICOR ITSM ? Reply with quote

I would like to hear your experiences with Epicor ITSM.
Our company has the cold version (Clientele) and wants to upgrade.
We want it to support Service Desk, Incident-, Problem-, Change-, and incident management, but I like to hear some real-life experiences with this product.
Back to top
View user's profile
Ed
Senior Itiler


Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Thu May 03, 2007 5:12 pm    Post subject: Reply with quote

Hi ITJunky

We are currently using Clientele for Service Desk, and we had to customise it to hell and back to make it do what we wanted.

When we started to look at upgrading, we naturally looked at our current supplier for their solution - this was a disaster - no-one seemed to know what the software could and could not do. I am not sure if it was due to ill informed sales staff or what, as even the techie accompanying our salesman did not seem to know what was going on.

Not something I could recommend.

Regards

Ed
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Related Topics All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.