Posted: Tue Feb 27, 2007 1:39 am Post subject: ITIL V3 - are you going to embrace it ?
This question has started doing the rounds in our office, and I wondered how the day to day practitioners of ITIL feel about it.
With ITIL2 being out for so long and being adopted in a large number of IT cultures it is probably going to be a major task to step up processes and culture changes to ITIL3. The question it bound to be "so whats the benefit"?
As a temperature check I was wondering how many organisations are already saying they are going to go to ITIL3 and how many are making a conscious decision to stay with ITIL2 for the forseeable future?
In our case we'll still be implementing the v2 processes from service support but with a view to embracing improvements that may be brought about in v3. Certainly where new processes in v3 solve a problem we have, we will look to implement those if viable. What we aren't doing is holding up our implementation because of v3. It's all still valid.
I don't think that V2 or V3 matters, besides, where are you in ITIL Vx ? that's what matters...after implementation and bla bla....you reach the SIP (service imporvement program) it's a part of the process...when should you say ...I am done I have imporved my processes....the right answer is : never...
I need to find out more about V3 before i can say we will move towards it. It all sounds very good in principle but im yet to understand the full ins and outs.
To be honest, we are not even mid way through a complete implementation of V2 yet so i am somewhat doubtful we will even look at V3 for some time.
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