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The Itil Community Forum: Forums
ITIL :: View topic - ITIL V3 Processes
Seanmm1 Newbie Joined: May 10, 2007 Posts: 5
Posted: Mon May 21, 2007 12:20 pm Post subject: ITIL V3 Processes
Good evening all;
Can any one share with me, their thoughts on ITIL V3, whihc was released in May. I see that it offers several new processes, three of which in particular interest me. They are Demand Management, Application Management, and Service Catalog Management. I'm wondering what other real interest there is in implementing these processes. Most companies seem content to implement, Problem, Incident, and Change Management, and Service Desk.
Please share your thoughts, thanks.
jpgilles Senior Itiler Joined: Mar 29, 2007 Posts: 123 Location: FRance
Posted: Mon May 21, 2007 11:47 pm Post subject:
as already stated and shared by others, Configuration management is a key piece.
ITIL's "philosophy" being to align IT with business, you can't really be sure you do provide "good" service without some pieces of Service level Management.
I would think the 3 new processus you mention are intendented to go further into that direction (others may be able to provide deeper feedback. I have had no time yet to look into V3).
BR _________________ JP Gilles
Cekir Itiler Joined: Jan 12, 2007 Posts: 48 Location: Warsaw, Poland
Posted: Tue May 22, 2007 9:40 pm Post subject:
AFAIK the ITIL v3 will be published the last day of this month.
Have I missed something? _________________ Krzysztof (Chris) Baczkiewicz
IT Standards Support
Fabien Senior Itiler Joined: Sep 27, 2005 Posts: 207
Posted: Tue May 22, 2007 10:40 pm Post subject:
Correct but some advance copies have been distributed to people who participated in the development and some training providers.
I am lucky enough to have been assigned to service strategy. My feeling is not all that positive though. _________________ BR,
Technology Consulting | Service Excellence
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