Posted: Mon May 21, 2007 12:20 pm Post subject: ITIL V3 Processes
Good evening all;
Can any one share with me, their thoughts on ITIL V3, whihc was released in May. I see that it offers several new processes, three of which in particular interest me. They are Demand Management, Application Management, and Service Catalog Management. I'm wondering what other real interest there is in implementing these processes. Most companies seem content to implement, Problem, Incident, and Change Management, and Service Desk.
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