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ITIL :: View topic - ITIL V3 Processes
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ITIL V3 Processes

 
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Seanmm1
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Joined: May 10, 2007
Posts: 5

PostPosted: Mon May 21, 2007 12:20 pm    Post subject: ITIL V3 Processes Reply with quote

Good evening all;

Can any one share with me, their thoughts on ITIL V3, whihc was released in May. I see that it offers several new processes, three of which in particular interest me. They are Demand Management, Application Management, and Service Catalog Management. I'm wondering what other real interest there is in implementing these processes. Most companies seem content to implement, Problem, Incident, and Change Management, and Service Desk.

Please share your thoughts, thanks.
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jpgilles
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Joined: Mar 29, 2007
Posts: 123
Location: FRance

PostPosted: Mon May 21, 2007 11:47 pm    Post subject: Reply with quote

as already stated and shared by others, Configuration management is a key piece.

ITIL's "philosophy" being to align IT with business, you can't really be sure you do provide "good" service without some pieces of Service level Management.

I would think the 3 new processus you mention are intendented to go further into that direction (others may be able to provide deeper feedback. I have had no time yet to look into V3).

BR
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Cekir
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Joined: Jan 12, 2007
Posts: 48
Location: Warsaw, Poland

PostPosted: Tue May 22, 2007 9:40 pm    Post subject: Reply with quote

AFAIK the ITIL v3 will be published the last day of this month.
Have I missed something?
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Krzysztof (Chris) Baczkiewicz
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Eracent
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Fabien
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Joined: Sep 27, 2005
Posts: 207

PostPosted: Tue May 22, 2007 10:40 pm    Post subject: Reply with quote

Correct but some advance copies have been distributed to people who participated in the development and some training providers.

I am lucky enough to have been assigned to service strategy. My feeling is not all that positive though.
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Fabien Papleux

Accenture
Technology Consulting | Service Excellence
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