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ITIL :: View topic - ITIL Failure statistics
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ITIL Failure statistics

 
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mirghani
Newbie
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Joined: Mar 18, 2006
Posts: 4

PostPosted: Sat May 26, 2007 1:48 pm    Post subject: ITIL Failure statistics Reply with quote

I am conducting a research on the factors that leads to ITIL implementation failure. What is the ITIL failure rate? (please provide the sources, in the past or the current failure rate). What is your expectations for effect of the release of ITIL refresh?

Thank you so much;
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Sodiri
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Guerino1
Senior Itiler


Joined: Jan 01, 2006
Posts: 500
Location: New Jersey

PostPosted: Wed May 30, 2007 12:35 pm    Post subject: Reply with quote

Hello Mirghani,

I have yet to meet anyone in any single enterprise that claims an ITIL implementation failure. I think the reason for this is because there is no such thing that defines an ITIL implementation success. You can, quite literally, simply hang the acronym "ITIL" on your door and claim compliance. So, where's the line for failure? Technically, there is none. ITIL is a framework for constant improvement. Even if you've taken the slightest baby step in the direction of improvement, you can claim ITIL victory.

My Best,

Frank Guerino, CEO
TraverseIT
On-Demand ITIL
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r216si
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Joined: Jun 01, 2007
Posts: 1
Location: Buenos Aires

PostPosted: Sat Jun 02, 2007 5:17 am    Post subject: Reply with quote

Hi Frank: SLA's, OLA's % of accomplishment is not a way to know how succesful is my operation?
Thanks !
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Guerino1
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Joined: Jan 01, 2006
Posts: 500
Location: New Jersey

PostPosted: Sat Jun 02, 2007 11:12 am    Post subject: Reply with quote

Hello R216si,

r216si wrote:
Hi Frank: SLA's, OLA's % of accomplishment is not a way to know how succesful is my operation?


SLAs and OLAs are not a measure of ITIL implementation success or failure. They are simply a measure of meeting expectations for the products and services you are offering to your consumers.

My Best,

Frank Guerino, CEO
TraverseIT
On-Demand ITIL
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