Posted: Sat May 26, 2007 1:48 pm Post subject: ITIL Failure statistics
I am conducting a research on the factors that leads to ITIL implementation failure. What is the ITIL failure rate? (please provide the sources, in the past or the current failure rate). What is your expectations for effect of the release of ITIL refresh?
Joined: Jan 01, 2006 Posts: 500 Location: New Jersey
Posted: Wed May 30, 2007 12:35 pm Post subject:
I have yet to meet anyone in any single enterprise that claims an ITIL implementation failure. I think the reason for this is because there is no such thing that defines an ITIL implementation success. You can, quite literally, simply hang the acronym "ITIL" on your door and claim compliance. So, where's the line for failure? Technically, there is none. ITIL is a framework for constant improvement. Even if you've taken the slightest baby step in the direction of improvement, you can claim ITIL victory.
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