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ITIL :: View topic - Problem Management Team vs Human Resources!
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Problem Management Team vs Human Resources!

 
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MSantiago
Newbie
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Joined: May 24, 2007
Posts: 1
Location: Puerto Rico

PostPosted: Sat Jun 02, 2007 7:16 am    Post subject: Problem Management Team vs Human Resources! Reply with quote

Recently ITIL Certified I wanted to design a new division with the special responsibility of taking care of all incidents with unknown root causes and more complex than usual. This area was really exposed and not well designed. The design was done we are ready to move forward but incredibly there is an actual disagreement with Human Resources because of the Name used for the Team, they prefer a name that sounds more positive or better to understand by general public, a little more of a marketing brand.
name used: Problem Management Team
Any ideas friends-
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7thPillar
Itiler


Joined: Sep 21, 2006
Posts: 20
Location: Great Lakes, North America

PostPosted: Tue Jun 05, 2007 6:06 am    Post subject: Reply with quote

How 'bout "SNAFU Busters" Rolling Eyes
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grc
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Joined: Jul 11, 2007
Posts: 1

PostPosted: Thu Jul 12, 2007 4:20 am    Post subject: Reply with quote

How about the RCA Team or Root Cause Team?
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eisbergsk
Senior Itiler


Joined: Nov 01, 2004
Posts: 81
Location: Sask, Canada

PostPosted: Sun Jul 15, 2007 2:44 pm    Post subject: Reply with quote

I was known as the "Strange Problem Co-ordinator". Putting the word 'strange' in front gave people a bit of a pause and a laugh in their assumptions....
Once I used "Truffle Snuffler" - cause you're digging around in the dirt looking for 'gold'...
What about "Confusing Situation Investigations" or C.S.I?
Yes, I do have an odd sense of humour Smile
Best of luck
/Sharon
_________________
In theory, there is no difference between theory and practice.
In practice, there is!
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