Quite some information is available in the books actually, including a number of typical job descriptions. As you are starting though, I would focus on the structure for a program team, add a steering committee, get the right sponsorship and establish the governance practices to make sure the program will work.
You should really build your process owners team as you start implementing processes, which means you will not need all of them on day 1. Overall, they are managers, more than technical people, with enough seniority to establish an authority in the area they will manage, but close enough to the action that they won't be disconnected. _________________ BR,
Technology Consulting | Service Excellence
Red Badge Certified
Joined: May 30, 2007 Posts: 4 Location: Buenos Aires
Posted: Mon Jun 04, 2007 10:38 pm Post subject:
Thanks a lot for your help! I would take this into account. The problem is that the information the books give is a not enough. Skills are so general and there is not information for all the processes. Do you know if on V3 books some information about this is included?
Be very carful in choosing Owners. Depending on how committed they actually are (vs how committed they appear to their boss) they can make things nuts when the rubber hits the road! _________________ v3 ITIL Expert
v2 ITIL Service Manager Certified
hi, a few things you may want to include, in addition to the skill set for each are:
- Their ability to negotiate
- Their current work responsibilities. you need to ensure they can allocate the time required.
- Do they understand what it is you are trying to achieve and why?
- How well do they interact with the other process owners?
- What authority do they have over the process?
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