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ITIL :: View topic - Complaint handling - Service Desk
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Complaint handling - Service Desk

 
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gps
Newbie
Newbie


Joined: Sep 02, 2005
Posts: 7
Location: Bangalore,India

PostPosted: Wed Jun 27, 2007 12:05 am    Post subject: Complaint handling - Service Desk Reply with quote

I have a requirement.

There is a process which includes a complaint handling sub-process and a Customer Satisfaction sub-process. I need some help in this regards.


1. Form for Customer Complaints i.e. using which Customers can log complaints for IT Services

2. A Customer Satisfaction Survey questionnaire for IT Services


This is urgently required. Any template or documentation from some previous engagement would be useful.
_________________
Suresh GP
ITIL V3 Expert, ISO 20K Lead Auditor, PMP, Cobit Foundation Certified,
Bangalore, India
sureshgp@gmail.com
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