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A good place to start would be with some summarized texts. A lot of people recommend the Foundations of Service Management book as it provides a high level view of the different management areas.
Capacity Management is covered in the new ITIL V3 core book Service Design, 18 pages of it. it is good stuff
(interestingly in the introduction to every one of the five new ITIL books except this one, the concept of capacity management is used an example of something that may NOT be a process but rather a function.)
Posted: Wed Aug 22, 2007 1:27 am Post subject: Capacity planning
Thanks for the tips and i ve been reading a lot but still don't know what data in a CDB :
Financial data, Business Data, Services Data, ...
i just need an exemple, if my CI is a VLAN or a swicth what would it be ? any idea ?
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