Joined: Jan 01, 2006 Posts: 500 Location: New Jersey
Posted: Sat Jul 28, 2007 9:01 am Post subject: Re: ITSM Prices for Medium-sized companies
I think the first thing you may want to consider is that the cost of software is only the beginning of the cost of implementation and the cost of support.
Consider that your costs are broken into two categories...
1: The cost to "get in" (implementation cost)
2: The cost to "stay in" (year-over-year support costs)
Note: Because you are never done implementing, you have incrementally new implementation costs, every year, that you add to your year-over-year support costs. So, if you implemented Incident Management last year and are implementing Change Management this year, you have to take in all new and all old.
Also, comparing the cost of ITIL solutions depends on how they're offered. So, for example, there's the traditional model of doing it all yourself (you buy the SW, the HW, dedicate your own Resources, etc.) and there's the Software-as-a-Service (SaaS) model (you buy a ready-to-use solution that's offered as a utility and everything like SW, HW, people, etc. are all wrapped in the utility). The tools you mentioned are all traditional, big brand solutions. Service Now and TraverseIT are SaaS solutions.
Note: You will have a hard time getting solid costs because costs change based on installation patterns (volume of users, number of sites, number of CPUs, etc.). Different vendors use different models for pricing under different circumstances. Also, prices change, rapidly.
i agree with Guerino about the cost and you can contact sales in any to know more.
and about the answer of your question is that HP has bought Perrgrine and make merge between HP Openview Service Desk and Peregrine ServiceCenter and will be just ServiceCenter in 2008 i think in "may".
Sherif El Hedi
Fingerprint Consultancy(HP Implementation Partner)
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