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Joined: May 29, 2006 Posts: 5 Location: Melbourne, Australia
Posted: Tue Jul 17, 2007 3:30 pm Post subject: ITIL & Six Sigma
Hi All,
wondering if anyone here has or is currently in and ITIL/Six Sigma operation. Would be interested in your experience with combining both approaches and what results you are seeing.
Thanks
Joined: Jan 01, 2006 Posts: 500 Location: New Jersey
Posted: Mon Aug 27, 2007 4:48 am Post subject:
Hi Martyboy,
A very large and well known financial firm I was affiliated with mixed ITIL and Six Sigma to help drive justification and identify areas of focus for ITIL implementation. They used ITIL to create a large landscape to look in, for improvement. They then used Six Sigma to find very specific areas, within that broad landscape, that needed the most immediate attention, along with using it to create real justifications for improving such areas. I don't know if I can say that it was a perfect way to mix the two but I can say that they were able to achieve some definite wins.
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