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ITIL :: View topic - ITIL & Six Sigma
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ITIL & Six Sigma

 
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martyboy
Newbie
Newbie


Joined: May 29, 2006
Posts: 5
Location: Melbourne, Australia

PostPosted: Tue Jul 17, 2007 3:30 pm    Post subject: ITIL & Six Sigma Reply with quote

Hi All,
wondering if anyone here has or is currently in and ITIL/Six Sigma operation. Would be interested in your experience with combining both approaches and what results you are seeing.
Thanks
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Guerino1
Senior Itiler


Joined: Jan 01, 2006
Posts: 500
Location: New Jersey

PostPosted: Mon Aug 27, 2007 4:48 am    Post subject: Reply with quote

Hi Martyboy,

A very large and well known financial firm I was affiliated with mixed ITIL and Six Sigma to help drive justification and identify areas of focus for ITIL implementation. They used ITIL to create a large landscape to look in, for improvement. They then used Six Sigma to find very specific areas, within that broad landscape, that needed the most immediate attention, along with using it to create real justifications for improving such areas. I don't know if I can say that it was a perfect way to mix the two but I can say that they were able to achieve some definite wins.

My Best,

Frank Guerino, CEO
TraverseIT
On-Demand ITIL
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