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ITIL :: View topic - Has anyone worked with HelpStar or Jira???
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Has anyone worked with HelpStar or Jira???

 
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lkass
Newbie
Newbie


Joined: Aug 15, 2007
Posts: 3
Location: Los Angeles, CA

PostPosted: Thu Aug 16, 2007 9:13 am    Post subject: Has anyone worked with HelpStar or Jira??? Reply with quote

Hi All,

Has anyone had experience customizing the product HelpStar to accommodate Change and Problem/Incident Management? I'm implementing Change, Problem and Service Desk for a very small, less than 100, organization and they don't want to spend much money on a tool.

I am also curious if anyone has incorporated the software project management, bug tracker tool Jira into their processes for problem management.

Thanks in advance for any input!

Regards,

lisa
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Guerino1
Senior Itiler


Joined: Jan 01, 2006
Posts: 500
Location: New Jersey

PostPosted: Mon Aug 27, 2007 4:51 am    Post subject: Reply with quote

Hi Lisa,

You may have your hands full. These tools were never meant to address such areas, effectively, as defined by ITIL.

My Best,

Frank Guerino, CEO
TraverseIT
On-Demand ITIL
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cto
Newbie
Newbie


Joined: Sep 26, 2007
Posts: 1

PostPosted: Wed Sep 26, 2007 9:36 pm    Post subject: Reply with quote

Quote:

These tools were never meant to address such areas, effectively, as defined by ITIL.


Hi Frank, as an ITIL newcomer with no experience of the tools available I'd really appreciate if you could elaborate the point above - i.e. where JIRA falls short of meeting requirements as defined by ITIL.

Many thanks,
Kieran
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