Posted: Fri Mar 04, 2005 5:38 pm Post subject: The Challenges of Implementing ITIL - survey
I am an IT manager for a computer science dept. in a University in Perth, Australia and I am doing my honours research in the difficulties and challenges of implementing ITIL. If anyone has had a go at implementing ITIL I would really appreciate you filling out my online survey. I promise you there is no strings attached and the research will be used for the good of world.
It is completely anonymous (no names or organisations used) so gripe and grown all you want. I personally had my own challenges hence the interest in this area.
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