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ITIL :: View topic - BMC Atrium as a CMDB solution paired with Siebel Helpdesk?
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BMC Atrium as a CMDB solution paired with Siebel Helpdesk?

 
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Hedge
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Joined: Aug 27, 2007
Posts: 2

PostPosted: Tue Aug 28, 2007 12:11 am    Post subject: BMC Atrium as a CMDB solution paired with Siebel Helpdesk? Reply with quote

I haven't seen many instances of people using Siebel Helpdesk while reading the content of these forums, but I figured I would give it a shot and ask anyway. Has anyone implemented BMC Atrium as their CMDB solution paired with Siebel Helpdesk? (This would be a prompt to dive into stories of offer general information about how successful the endeavour was.)

Delving into BMC's documentation on their website reveals Siebel being mentioned a lot but mostly modules not related to the Helpdesk. They also appear to be in the context of BMC Discovery pulling information from the Siebel modules themselves for use with Atrium.
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Guerino1
Senior Itiler


Joined: Jan 01, 2006
Posts: 500
Location: New Jersey

PostPosted: Tue Aug 28, 2007 12:30 pm    Post subject: Reply with quote

Hi Hedge,

It sounds like a very expensive and complicated solution to own and manage. I deal with a number of enterprises that own both. You're also going to have one heck of a time integrating the two. None of the enterprises that I know of use Siebel as their Service Desk / Help Desk solution. They do tend to use it for their Sales Case Management solution, which, if you really think about it, is a form of Incident Management.

I hope this helps.

My Best,

Frank Guerino, CEO
TraverseIT
On-Demand ITIL Platform
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