Posted: Fri Sep 14, 2007 5:54 am Post subject: Change Management Survey
I would like to get feedback from within our organization about what they think about the change management process. What is working well, what isn't, how is the tool that they are using to submit RFCs, etc...
Is there a set of standard questions that someone else has used or have done this before?
Joined: Oct 13, 2006 Posts: 116 Location: South Africa
Posted: Tue Sep 18, 2007 12:00 am Post subject:
The OGC had a questionnaire-based self-assessment tool that included each discipline of ITIL V2 service delivery and service support. It's now hosted by the itSMF, but I can't access their site at the moment. Try http-:-//-www . itsmf . com/bestpractice/selfassessment.asp or /news/news.asp?NewsID=71
Various consulting firms have their own ITIL maturity assessments but these are usually proprietary.
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