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ITIL :: View topic - Challenges, while implementing ITSM & EndtoEnd Monitorin
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Challenges, while implementing ITSM & EndtoEnd Monitorin

 
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karthikbabu
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Joined: Oct 03, 2007
Posts: 1

PostPosted: Wed Oct 03, 2007 11:25 pm    Post subject: Challenges, while implementing ITSM & EndtoEnd Monitorin Reply with quote

Hello Everyone,

Please let me know, what are the challenges faced challenges while desiging and implementing ITSM and End to End Monitoring solution with HP suite.(HP Openview ServiceCenter, OVO, etc)

Thanks & regards
Karthik
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Guerino1
Senior Itiler


Joined: Jan 01, 2006
Posts: 500
Location: New Jersey

PostPosted: Wed Oct 10, 2007 10:31 am    Post subject: Reply with quote

Hello karthikbabu,

Your biggest challenges will be things like:

  • Hi cost to implement
  • Hi cost to own, year-over-year
  • Rolling out, managing and upgrading all infrastructure
  • Customization Costs for software
  • Regular upgrading of software
  • Finding affordable expert resources to architect and implement solutions, as well as to manage software, hardware and training
  • Year-Over-Year Integration Costs
  • Etc.

If I had to personally sum it all up, your biggest challenges will revolve around "money".

Anyhow, I hope you find this list useful.

My Best,

Frank Guerino, CEO
TraverseIT
On-Demand ITIL Platform
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Timo
Senior Itiler


Joined: Oct 26, 2007
Posts: 295
Location: Calgary, Canada

PostPosted: Sat Oct 27, 2007 5:45 am    Post subject: Reply with quote

Agreed with Frank, that at the end everything comes does to how much it costs vs how much benefit does it bring.

On a more operational level, you would need to ensure that you are intimately familiar with current pains your stuff experiences regarding both service management activities and monitoring activities.

Getting them away from their daily tasks to get involved in the designing of the solution will be quite a challenge primarily due to lack of time, but behavior and cultural (corporate) influences will also make your life hell.

In general, start small and think big. Make sure that you take small but concrete steps that provide immediate improvement, ensuring that each step brings you that much closer to the light at the end of the tunnel called IT Service Management Smile

Cheers,
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